LOUZAO, N.; HERAS-GIL, C.; CRESPI VALLBONA, M.; MENDOZA, N. Personality meets satisfaction: a journey into the impact of hotel staff traits on guest experiences. Investigaciones Turísticas, [S. l.], n. 31, p. 1–21, 2026. DOI: 10.14198/INTURI.29711. Disponível em: https://investigacionesturisticas.ua.es/article/view/29711. Acesso em: 9 feb. 2026.