Responsabilidad social corporativa y compromiso organizacional en la hotelería. Una revisión sistemática y bibliométrica

Jazmín Reyes Rendón; Elva Esther  Vargas Martínez; Alexis Ricardo Hernández Sánchez

doi:10.14198/INTURI.25291

Autores/as

Jazmín Reyes Rendón Universidad Autónoma del Estado de México, México https://orcid.org/0009-0006-3369-0038
Elva Esther Vargas Martínez Universidad Autónoma del Estado de México, México https://orcid.org/0000-0003-2657-2691
Alexis Ricardo Hernández Sánchez Universidad Autónoma del Estado de México, México https://orcid.org/0000-0003-2591-4477

DOI:

https://doi.org/10.14198/INTURI.25291

Palabras clave:

compromiso organizacional, empleados, industria hotelera, revisión sistemática de literatura, Responsabilidad social corporativa, RSC

Resumen

La responsabilidad social corporativa (RSC) y el compromiso organizacional (CO) son dos pilares de importancia en el sector hotelero que permiten armonizar la relación entre empleado y empleador, al considerar que las prácticas éticas, sociales, y ambientales de la empresa pueden ser determinantes para aumentar la pertinencia del trabajador hacia la organización. El objetivo de esta investigación es proporcionar una base sólida de conocimiento a través de una revisión sistemática y bibliométrica de literatura sobre la RSC y el CO, que identifique oportunidades para el avance teórico y empírico en el contexto hotelero. Para ello, se siguió un proceso metodológico riguroso y predefinido a partir de la metodología PRISMA, utilizando cuatro etapas para su revisión: identificación, cribado, elegibilidad e inclusión. Los criterios para seleccionar los artículos fueron la pertinencia hacia el objeto de estudio y el periodo de publicación (2017-2022). Se analizaron 123 documentos de 490 artículos de la base de datos Scopus, cuyos resultados identifican un avance en la investigación por parte de autores asiáticos; también se reconocen las principales temáticas de contribución en ambas variables, destacando el bienestar laboral como la categoría más tratada y relevante de los estudios. Se concluye que el estudio de las variables de forma conjunta aún es escaso para el contexto hotelero, por lo que se requiere de un mayor análisis; sobre la RSC se identifica que la comunicación de las prácticas a los grupos de interés internos es insuficiente, y el abordaje de los estudios sobre el CO está orientado hacia su dimensión afectiva.

Citas

Abaeian, V., Khong, K. W., Kyid, K., y McCabe, S. (2019). Motivations of undertaking CSR initiatives by independent hotels: a holistic approach. International Journal of Contemporary Hospitality Management, 31(6), 2468-2487. https://doi.org/10.1108/IJCHM-03-2018-0193

Afridi, S., Afsar, B., Shahjehan, A., Khan, W., Rehman, Z., y Khan, M. (2020). Impact of corporate social responsibility attributions on employee’s extra-role behaviors: Moderating role of ethical corporate identity and interpersonal trust. Corporate Social Responsibility and Environmental Management. https://doi.org/10.1002/csr.2017

Aguiar, T., Araujo, y., y Park, S. (2020). The sequential relationships of hotel employees’ perceived justice, commitment, and organizational citizenship behaviour in a high unemployment context. Tourism Management Perspectives, 35, 100676. https://doi.org/10.1016/j.tmp.2020.100676

Ahmad, R., y Islam, T. (2018). Relationships between Corporate Social Responsibility, Work Engagement and Organizational Commitment: Explanatory Role of Organizational Identification. Journal of Behavioural Sciences, 28(2). 196-213

Ahmed, B., Xie, H., Zia, M., Zaheer, M., Ahmad, N., y Guo, M. (2022). Fostering the Environmental Performance of Hotels in Pakistan: A Moderated Mediation Approach from the Perspective of Corporate Social Responsibility. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.857906

Ahmed, M., Zehou, S., Raza, S. A., Qureshi, M., y Yousufi, S. (2020). Impact of CSR and environmental triggers on employee green behavior: The mediating effect of employee well-being. Corporate Social Responsibility and Environmental Management, 27(5), 2225-2239. https://doi.org/10.1002/csr.1960

Alferaih, A., Sarwar, S., y Eid, A. (2018). Talent turnover and retention research. Evidence-based HRM: a Global Forum for Empirical Scholarship, 6(2), 166-186. https://doi.org/10.1108/EBHRM-06-2017-0035

Almeida, M. da G. M. C., y Coelho, A. F. M. (2019). The Antecedents of Corporate Reputation and Image and Their Impacts on Employee Commitment and Performance: The Moderating Role of CSR. Corporate Reputation Review, 22(1), 10–25. https://doi.org/10.1057/s41299-018-0053-8

AlSuwaidi, M., Eid, R., y Agag, G. (2021). Understanding the link between CSR and employee green behaviour. Journal of Hospitality and Tourism Management, 46, 50-61. https://doi.org/10.1016/j.jhtm.2020.11.008

Alves, J. (2019). Diseño de indicadores de responsabilidad social empresarial- RSE- para la materia trabajadores den sevtor clínicas veterinarias en el Uruguay. Universidad de la República Uruguay.

Ampofo, E. T., Ampofo, C., Nkrumah, S., y Ameza-Xemalordzo, E. B. (2022). The Effect of Supervisor’s Abuse on Hotel Employees’ Job Satisfaction, Affective Organizational Commitment and Work Engagement. Journal of Quality Assurance in Hospitality and Tourism. (24) 4. 429-452 https://doi.org/10.1080/1528008X.2022.2052395

Ampofo, E. T., y Karatepe, O. M. (2022). The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions. International Journal of Contemporary Hospitality Management, 34(2), 509-533. https://doi.org/10.1108/IJCHM-07-2021-0858

Appaw, E., Mensah, C., Azila, E., y Abiemo, M. (2021). Justice Perceptions and Job Outcomes among Family-owned Hotel Workers in Accra, Ghana. Journal of Quality Assurance in Hospitality & Tourism, 22(1), 82-108. https://doi.org/10.1080/1528008X.2020.1753628

Appiah, J. (2019). Community-based corporate social responsibility activities and employee job satisfaction in the U.S. hotel industry: An explanatory study. Journal of Hospitality and Tourism Management, 38, 140–148. https://doi.org/10.1016/j.jhtm.2019.01.002

Arshad, M., Abid, G., Ahmad, J., Anum, L., y Khan, M. (2021). Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 31. https://doi.org/10.3390/joitmc7010031

Ashraf, Z., Afshan, G. y Sahibzada, U.F (2022). Analizando la responsabilidad social corporativa estratégica en tiempos de crisis: una revisión crítica. Revista de Responsabilidad Global, 13(2), 127-156.

Asimah, V. (2018). Factors that influence labour turnover intentions in the hospitality industry in Ghana. African Journal of Hospitality, Tourism and Leisure, 7(1).

Bahuguna, P. C., Bangwal, D., y Kumar, R. (2023). Talent Management and Its Impact on Organizational Commitment: An Empirical Investigation of Indian Hospitality Industry. FIIB Business Review, 12(2), 176–192. https://doi.org/10.1177/23197145221101436

Boğan, E., y Dedeoğlu, B. (2019). The influence of corporate social responsibility in hospitality establishments on students’ level of commitment and intention to recommend. Journal of Hospitality, Leisure, Sport & Tourism Education, 25, 100205. https://doi.org/10.1016/j.jhlste.2019.100205

Boğan, E. y Dedeoğlu, B. (2020). Hotel employees’ corporate social responsibility perception and organizational citizenship behavior: Perceived external prestige and pride in organization as serial mediators. Corporate Social Responsibility and Environmental Management, 27(5), 2342–2353. https://doi.org/10.1002/csr.1996

Borkowska, A. y Czerw, A. (2017). Organizational roles and the work and organizational engagement. Polish Psychological Bulletin, 48(2), 188–197. https://doi.org/10.1515/ppb-2017-0022

Bouichou, S., Wang, L. y Feroz, H. (2022). How corporate social responsibility perceptions affect employees’ positive behavior in the hospitality industry: moderating role of responsible leadership. International Review on Public and Nonprofit Marketing, 19(2), 413–446. https://doi.org/10.1007/s12208-021-00309-z

Chang, W., y Busser, J. (2017). Hospitality employees promotional attitude: Findings from graduates of a twelve-month management training program. International Journal of Hospitality Management, 60, 48–57. https://doi.org/10.1016/j.ijhm.2016.09.013

Channa, N., Hussain, T., Casali, G., Dakhan, S., y Aisha, R. (2021). Promoting environmental performance through corporate social responsibility in controversial industry sectors. Environmental Science and Pollution Research, 28(18), 23273–23286. https://doi.org/10.1007/s11356-020-12326-2

Chiang, C.-F., y Liu, B.-Z. (2017). Examining job stress and burnout of hotel room attendants: Internal marketing and organizational commitment as moderators. Journal of Human Resources in Hospitality & Tourism, 16(4), 367–383. https://doi.org/10.1080/15332845.2017.1266869

Da Silva, L., y Da Silva, P. (2020). Resource orchestration in corporate social responsibility actions: The case of “roteiros de charme” hotel association. Sustainability (Switzerland), 12(11). https://doi.org/10.3390/su12114448

De Silva, K. M., y De Silva Lokuwaduge, C. S. (2019). Impact of corporate social responsibility practices on employee commitment. Social Responsibility Journal, 17(1), 1–14. https://doi.org/10.1108/SRJ-01-2019-0027

Dheera, V., y Krishnan, J. (2020). Influence of human resource management practices on the organisational commitment with specific reference to selected hotels in Chennai. International Journal of Intelligent Enterprise, 7(1/2/3), 322. https://doi.org/10.1504/IJIE.2020.104664

Dlamini, N., Garg, A., y Muchie, M. (2017). The impact of transformational leadership style on organisational commitment in the hospitality industry. African Journal of Hospitality, Tourism and Leisure, 6(3).

Domínguez, K. I., Vargas, E. E., Zizumbo, L., y Velázquez, J. A. (2021). Tourism Jobs and Quality of Work-Life. A Perception from the Hotel Industry Workers. Cuadernos De Administración, 37(69), e2310718. https://doi.org/10.25100/cdea.v37i69.10718

Evren, E. y Cakici, A. (2022). The relationships between institutionalization and dual commitment: A study on hotel kitchen employees. European Journal of Tourism Research, 31, 3110. https://doi.org/10.54055/ejtr.v31i.2225

Farmaki, A. (2019). Corporate social responsibility in hotels: a stakeholder approach. International Journal of Contemporary Hospitality Management, 31(6), 2297-2320. https://doi.org/10.1108/IJCHM-03-2018-0199

Farmaki, A., y Stergiou, D. (2021). Corporate social responsibility and employee moral identity: a practice-based approach. Current Issues in Tourism, 24(18), 2554-2572. https://doi.org/10.1080/13683500.2020.1850654

Farooq, M., Farooq, O., y Cheffi, W. (2019). How do employees respond to the CSR initiatives of their organizations: Empirical evidence from developing countries. Sustainability (Switzerland), 11(9). https://doi.org/10.3390/su11092646

Farooq, M., y Salam, M. (2020). Nexus between CSR and DSIW: A PLS-SEM Approach. International Journal of Hospitality Management, 86, 102437. https://doi.org/10.1016/j.ijhm.2019.102437

Filimonau, V., Derqui, B., y Matute, J. (2020). The COVID-19 pandemic and organisational commitment of senior hotel managers. International Journal of Hospitality Management, 91. https://doi.org/10.1016/j.ijhm.2020.102659

Freire, C., y Gonçalves, J. (2021). The relationship between responsible leadership and organizational citizenship behavior in the hospitality industry. Sustainability (Switzerland), 13(9). https://doi.org/10.3390/su13094705

Fu’adah, T., Afidah, A., Akbar, M. R. I., Jumiati, M., y Putra, R. S. (2023). Systematic Literature Review: Analisa Dampak Penerapan Self-Efficacy terhadap Penilaian Komitmen Organisasi dan Kinerja Karyawan pada PT. Samudera Perdana Selaras. GREENOMIKA, 5(1), 68–76. https://doi.org/10.55732/unu.gnk.2022

Fung Wong, A. K., y Kim, S. (2020). Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective. International Journal of Hospitality Management, 87. https://doi.org/10.1016/j.ijhm.2020.102507

García-Rivas, M. I., Gálvez-Sánchez, F. J., Noguera-Vivo, J. M., y Meseguer-Sánchez, V. (2023). Corporate social responsibility reports: A review of the evolution, approaches and prospects. Heliyon, 9(7), e18348. https://doi.org/10.1016/j.heliyon.2023.e18348

García-Rodríguez, F., Armas-Cruz, Y., y González-de-la-Rosa, M. (2021). Decent work in hospitality: scale development and validation. Journal of Sustainable Tourism, 29(10), 1674–1693. https://doi.org/10.1080/09669582.2020.1865386

Ghaderi, Z., Tabatabaei, F., Khoshkam, M., y Shahabi Sorman Abadi, R. (2021). Exploring the Role of Perceived Organizational Justice and Organizational Commitment as Predictors of Job Satisfaction among Employees in the Hospitality Industry. International Journal of Hospitality & Tourism Administration, 1–30. https://doi.org/10.1080/15256480.2021.1988882

Gürlek, M., y Kılıç, İ. (2021). A true friend becomes apparent on a rainy day: corporate social responsibility practices of top hotels during the COVID-19 pandemic. Current Issues in Tourism, 24(7), 905–918. https://doi.org/10.1080/13683500.2021.1883557

Hameed, Z., Khan, I. U., Islam, T., Sheikh, Z., y Khan, S. (2019). Corporate social responsibility and employee pro-environmental behaviors: The role of perceived organizational support and organizational pride. South Asian Journal of Business Studies, 8(3), 246–265. https://doi.org/10.1108/SAJBS-10-2018-0117

Hur, W.-M., Moon, T.-W., y Choi, W.-H. (2019). When are internal and external corporate social responsibility initiatives amplified? Employee engagement in corporate social responsibility initiatives on prosocial and proactive behaviors. Corporate Social Responsibility and Environmental Management, 26(4), 849–858. https://doi.org/10.1002/csr.1725

Hur, W. M., Moon, T. W., y Ko, S. H. (2018). How Employees’ Perceptions of CSR Increase Employee Creativity: Mediating Mechanisms of Compassion at Work and Intrinsic Motivation. Journal of Business Ethics, 153(3), 629-644. https://doi.org/10.1007/s10551-016-3321-5

Islam, T., y Tariq, J. (2018). Learning organizational environment and extra-role behaviors: The mediating role of employee engagement. Journal of Management Development, 37(3), 258–270. https://doi.org/10.1108/JMD-01-2017-0039

Jarkovská, P., y Jarkovská, M. (2021a). Social Responsibility as a Solution to Sustainable Employee Retention in the Hospitality Industry: Empirical Evidence from Prague, Czech Republic. DETUROPE, 14(1), 4-28. https://doi.org/10.32725/det.2022.001

Jarkovská, P., y Jarkovská, M. (2021b). Corporate social responsibility of small- to medium-size enterprises as a solution to out-migration: an example from the hospitality sector. GeoScape, 15(1), 43–52. https://doi.org/10.2478/geosc-2021-0004

Kim, H., Woo, E., Uysal, M., y Kwon, N. (2018). The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry. International Journal of Contemporary Hospitality Management, 30(3), 1584-1600. https://doi.org/10.1108/IJCHM-03-2016-0166

Kim, H., Rhou, y., Topcuoglu, E., y Kim, Y. (2020). Why hotel employees care about Corporate Social Responsibility (CSR): Using need satisfaction theory. International Journal of Hospitality Management, 87, 102505. https://doi.org/10.1016/j.ijhm.2020.102505

Kim, H., Rhou, y., Uysal, M., y Kwon, N. (2017). An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management, 61, 26–34. https://doi.org/10.1016/j.ijhm.2016.10.011

Ko, S.-H., Moon, T.-W., y Hur, W.-M. (2018). Bridging Service Employees’ Perceptions of CSR and Organizational Citizenship Behavior: The Moderated Mediation Effects of Personal Traits. Current Psychology, 37(4), 816–831. https://doi.org/10.1007/s12144-017-9565-0

Koseoglu, M.A., Rahimi, R., Okumus, F. y Liu, J. (2016). Estudios bibliométricos en turismo. Anales de investigaciones turísticas, 61, 180-198. https://doi.org/10.1016/j.annals.2016.10.006

Kucukusta, D., Perelygina, M., y Lam, W. (2019). CSR communication strategies and stakeholder engagement of upscale hotels in social media. International Journal of Contemporary Hospitality Management, 31(5), 2129-2148. https://doi.org/10.1108/IJCHM-06-2018-0484

Kunda, M., Ataman, G., y Kartaltepe, N. (2019). Corporate social responsibility and organizational citizenship behavior. Journal of Global Responsibility, 10(1), 47-68. https://doi.org/10.1108/JGR-06-2018-0018

Ling, Q., Liu, F., y Wu, X. (2017). Servant Versus Authentic Leadership: Assessing Effectiveness in China’s Hospitality Industry. Cornell Hospitality Quarterly, 58(1), 53-68. https://doi.org/10.1177/1938965516641515

Liu, Y., Liu, S., Zhang, Q., y Hu, L. (2021). Does perceived corporate social responsibility motivate hotel employees to voice? The role of felt obligation and positive emotions. Journal of Hospitality and Tourism Management, 48, 182–190. https://doi.org/10.1016/j.jhtm.2021.06.006

Madanaguli, A. T., Dhir, A., Kaur, P., Mishra, S., y Srivastava, S. (2023). A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector. Scandinavian Journal of Hospitality and Tourism, 1–35. https://doi.org/10.1080/15022250.2023.2221214

Mariani, M. M., Al-Sultan, K., y De Massis, A. (2023). Corporate social responsibility in family firms: A systematic literature review. Journal of Small Business Management, 61(3), 1192–1246. https://doi.org/10.1080/00472778.2021.1955122

Mejía, C., Wang, Y., y Zhao, X. (Roy). (2020). The impact of personal and professional guanxi relationships on leader-member exchange in the Chinese hotel industry. International Journal of Hospitality & Tourism Administration, 21(1), 65–91. https://doi.org/10.1080/15256480.2018.1429340

Mensah, H., Agyapong, A., y Osei, B. (2021). Effect of corporate social responsibility on eco-citizenship behaviour in luxury hotels: eco-lifestyle as a moderator. Journal of Global Responsibility, 12(2), 189–209. https://doi.org/10.1108/JGR-03-2020-0039

Meyer, J. P., y Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z

Muhamad, L. F., Bakti, R., Febriyantoro, M. T., Kraugusteeliana, y Ausat, A. M. A. (2023). Do innovative work behavior and organizational commitment create business performance: A literature review. Communnity Development Journal, 4(1), 718–725.

Murray, W. C., y Holmes, M. R. (2021). Impacts of Employee Empowerment and Organizational Commitment on Workforce Sustainability. Sustainability, 13(6), 3163. https://doi.org/10.3390/su13063163

Nazarian, A., Atkinson, P., Foroudi, P., y Edirisinghe, D. (2020). Leaders or organisations? International Journal of Contemporary Hospitality Management, 32(6), 2055–2074. https://doi.org/10.1108/IJCHM-05-2019-0463

Nazir, O., e Islam, J. (2020a). Effect of CSR activities on meaningfulness, compassion, and employee engagement: A sense-making theoretical approach. International Journal of Hospitality Management, 90, 102630. https://doi.org/10.1016/j.ijhm.2020.102630

Nazir, O., e Islam, J. (2020b). Influence of CSR-specific activities on work engagement and employees’ innovative work behaviour: an empirical investigation. Current Issues in Tourism, 23(24), 3054–3072. https://doi.org/10.1080/13683500.2019.1678573

Oh, K. S., Han, J. R., y Park, S. R. (2021). The influence of hotel employees’ perception of CRS on organizational commitment: The moderating role of job level. Sustainability (Switzerland), 13(22). https://doi.org/10.3390/su132212625

Oh, S. H., Hur, W. M., y Kim, H. (2022). Employee creativity in socially responsible companies: Moderating effects of intrinsic and prosocial motivation. Current Psychology. https://doi.org/10.1007/s12144-022-02852-2

Pereira, V., Silva, G., y Dias, Á. (2021). Sustainability practices in hospitality: Case study of a luxury hotel in Arrábida Natural Park. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063164

Prasetio, A. P., Yuniarsih, T., y Ahman, E. (2017). The direct and indirect effect of three dimension of work-life interface towards organizational citizenship behavior. Polish Journal of Management Studies, 15(1), 174-184. https://doi.org/10.17512/pjms.2017.15.1.17

Prentice, C., Ma, E., y Wong, I. A. (2019). Performance driven outcomes-the case of frontline employees in the hospitality sector. Journal of Hospitality Marketing & Management, 28(1), 101–123. https://doi.org/10.1080/19368623.2018.1486767

Prutina, Ž. (2016). The effect of corporate social responsibility on organizational commitment. Management: Journal of Contemporary Management Issues, 21(Special issue), 227–248.

Qian, J., Law, R., Wei, J., y Li, X. (2021). Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development. Journal of Hospitality Marketing & Management, 30(6), 717–737. https://doi.org/10.1080/19368623.2021.1883497

Ramdhan, R. M., Kisahwan, D., Winarno, A., y Hermana, D. (2022). Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance. Sustainability, 14(15), 9065. https://doi.org/10.3390/su14159065

Rangus, M., Milošević, S., Škrbić, I., Radenković-Šošić, B., Hočevar, J., y Knežević, M. (2020). Professional and Organisational Commitment in the Hospitality Sector. Academica Turistica, 13(2), 179-191. https://doi.org/10.26493/2335-4194.13.179-191

Raza, A., Farrukh, M., Iqbal, M., Farhan, M., y Wu, Y. (2021). Corporate social responsibility and employees’ voluntary pro-environmental behavior: The role of organizational pride and employee engagement. Corporate Social Responsibility and Environmental Management, 28(3), 1104–1116. https://doi.org/10.1002/csr.2109

Rhou, y., Y Singal, M. (2020). A review of the business case for CSR in the hospitality industry. International Journal of Hospitality Management, 84. https://doi.org/10.1016/j.ijhm.2019.102330

Ruiz, D., León, A., y García, F. (2020). Disentangling organizational commitment in hospitality industry: The roles of empowerment, enrichment, satisfaction and gender. International Journal of Hospitality Management, 90, 102637. https://doi.org/10.1016/j.ijhm.2020.102637

Shah, S., Cheema, S., Al‐Ghazali, B., Ali, M., y Rafiq, N. (2021). Perceived corporate social responsibility and pro‐environmental behaviors: The role of organizational identification and coworker pro‐environmental advocacy. Corporate Social Responsibility and Environmental Management, 28(1), 366–377. https://doi.org/10.1002/csr.2054

Shao, J., Cherian, J., Xu, L., Zaheer, M., Samad, S., Comite, U., Mester, L., y Badulescu, D. (2022). A CSR Perspective to Drive Employee Creativity in the Hospitality Sector: A Moderated Mediation Mechanism of Inclusive Leadership and Polychronicity. Sustainability, 14(10), 6273. https://doi.org/10.3390/su14106273

Shao, J., Mahmood, A., y Han, H. (2021). Unleashing the Potential Role of CSR and Altruistic Values to Foster Pro-Environmental Behavior by Hotel Employees. International Journal of Environmental Research and Public Health, 18(24), 13327. https://doi.org/10.3390/ijerph182413327

Sharma, S., y Mishra, P. (2019). Hotel employees’ perceptions about CSR initiatives and there potential to support the skill India initiative. Worldwide Hospitality and Tourism Themes, 11(1), 78–86. https://doi.org/10.1108/WHATT-10-2018-0064

Shin, H., Sharma, A., Nicolau, J. L., y Kang, J. (2021). The impact of hotel CSR for strategic philanthropy on booking behavior and hotel performance during the COVID-19 pandemic. Tourism Management, 85, 104322. https://doi.org/10.1016/j.tourman.2021.104322

Shin, I., y Hur, W. M. (2020). How are service employees’ perceptions of corporate social responsibility related to their performance? Prosocial motivation and emotional labor as underlying mechanisms. Corporate Social Responsibility and Environmental Management, 27(6), 2867-2878. https://doi.org/10.1002/csr.2008

Singh, A. B., Khandelwal, C., Sarkar, P., Dangayach, G. S., y Meena, M. L. (2023). Recent Research Progress on Corporate Social Responsibility of Hotels. ECP 2023, 41. https://doi.org/10.3390/ECP2023-14726

Srivastava, A., y Shree, S. (2019). Examining the effect of employee green involvement on perception of corporate social responsibility: Moderating role of green training. Management of Environmental Quality: An International Journal, 30(1), 197-210. https://doi.org/10.1108/MEQ-03-2018-0057

Su, L., y Swanson, S. (2019). Perceived corporate social responsibility’s impact on the well-being and supportive green behaviors of hotel employees: The mediating role of the employee-corporate relationship. Tourism Management, 72, 437-450. https://doi.org/10.1016/j.tourman.2019.01.009

Supanti, D., y Butcher, K. (2019). Is corporate social responsibility (CSR) participation the pathway to foster meaningful work and helping behavior for millennials? International Journal of Hospitality Management, 77, 8–18. https://doi.org/10.1016/j.ijhm.2018.06.001

Susita, D., Sudiarditha, I. K., Purwana, D., Wolor, C., y Merdyantie, R. (2020). Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior? Management Science Letters, 10(11), 2455-2462. https://doi.org/10.5267/j.msl.2020.4.004

Tian, Q., y Robertson, J. (2019). How and When Does Perceived CSR Affect Employees’ Engagement in Voluntary Pro-environmental Behavior? Journal of Business Ethics, 155(2), 399–412. https://doi.org/10.1007/s10551-017-3497-3

Úbeda, M., Claver, E., Marco, B., y Zaragoza, P. (2021). Corporate social responsibility and firm performance in the hotel industry. The mediating role of green human resource management and environmental outcomes. Journal of Business Research, 123, 57–69. https://doi.org/10.1016/j.jbusres.2020.09.055

Vila-Vázquez, G., Castro-Casal, C., y Carballo-Penela, A. (2022). Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors. The Service Industries Journal, 43(1–2), 24–42. https://doi.org/10.1080/02642069.2022.2041604

Wang, I. A., Lin, H. C., Lin, S. Y., y Chen, P. C. (2022). Are employee assistance programs helpful? A look at the consequences of abusive supervision on employee affective organizational commitment and general health. International Journal of Contemporary Hospitality Management, 34(4), 1543–1565. https://doi.org/10.1108/IJCHM-06-2021-0765

Wang, X., Guchait, P., Lee, J., y Back, K.-J. (2019). The importance of psychological safety and perceived fairness among hotel employees: The examination of antecedent and outcome variables. Journal of Human Resources in Hospitality & Tourism, 18(4), 504–528. https://doi.org/10.1080/15332845.2019.1626964

Wong, A., Kim, S., Kim, J., y Han, H. (2021). How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 102798. https://doi.org/10.1016/j.ijhm.2020.102798

Xu, L., Mohammad, S., Nawaz, N., Samad, S., Ahmad, N., y Comite, U. (2022). The Role of CSR for De-Carbonization of Hospitality Sector through Employees: A Leadership Perspective. Sustainability, 14(9), 5365. https://doi.org/10.3390/su14095365

Xue, B.-W., Lin, H.-H., Chen, C.-C., Lee, P.-Y., y Hsu, C.-H. (2022). How to improve the problem of hotel manpower shortage in the COVID-19 epidemic environment? Exploring the effectiveness of the hotel practice training system. Environmental Science and Pollution Research, 29(48), 72169–72184. https://doi.org/10.1007/s11356-022-21262-2

Yao, T., Qiu, Q., y Wei, Y. (2019). Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees. International Journal of Hospitality Management, 76, 1-8. https://doi.org/10.1016/j.ijhm.2018.03.018

Youn, H., y Kim, J.-H. (2022). Corporate Social Responsibility and Hotel Employees’ Organizational Citizenship Behavior: The Roles of Organizational Pride and Meaningfulness of Work. Sustainability, 14(4), 2428. https://doi.org/10.3390/su14042428

Zhang, B., Cai, X., Li, J., y He, B. (2022). Well-being and its associated factors among migrant workers in food and beverage industry: a cross-sectional study in China. British Food Journal. https://doi.org/10.1108/BFJ-03-2021-0236

Zhang, J., Xie, C., y Morrison, A. (2021). The effect of corporate social responsibility on hotel employee safety behavior during COVID-19: The moderation of belief restoration and negative emotions. Journal of Hospitality and Tourism Management, 46, 233-243. https://doi.org/10.1016/j.jhtm.2020.12.011

Zientara, P., y Zamojska, A. (2018). Green organizational climates and employee pro-environmental behaviour in the hotel industry. Journal of Sustainable Tourism, 26(7), 1142-1159. https://doi.org/10.1080/09669582.2016.1206554

Zizka, L. (2017). The (mis)use of social media to communicate CSR in hospitality. Journal of Hospitality and Tourism Technology, 8(1), 73–86. https://doi.org/10.1108/JHTT-07-2016-0037

Zupic, I., y Čater, T. (2015). Bibliometric methods in management and organization. Organizational research methods, 18(3), 429-472. https://doi.org/10.1016/j.annals.2016.10.006