The effect of favouritism on employee competencies in the hotel industry: Mediating role of employee silence



Palabras clave:

favoritismo, silencio de los empleados, competencias de los empleados, establecimientos hoteleros


Este estudio tiene como objetivo examinar el efecto del favoritismo en las competencias a través del silencio de los empleados. El fenómeno del silencio de los empleados se definió como una variable mediadora que se ve afectada por el favoritismo y que afecta las competencias de los empleados. Los datos recopilados de 420 empleados que trabajan en hoteles en la región de Tracia a través del método de encuesta cara a cara se utilizaron para probar las hipótesis de investigación con modelos de ecuaciones estructurales de mínimos cuadrados parciales (PLS-SEM). Los resultados revelaron que el favoritismo es un obstáculo que provoca el silencio de los empleados y, lo que es más importante, reduce las competencias de los empleados, ya que los empleados no son tratados de manera justa en términos de sus habilidades, experiencia, conocimientos y habilidades. Además, se concluyó que el silencio de los empleados es un factor que reduce directamente las competencias. Si bien existen algunas discusiones sobre los posibles impactos de obstáculos como el favoritismo y el silencio de los empleados sobre las competencias, se observó que existen pocos estudios que aborden su relación por separado. Esta investigación es una de las primeras en revelar empíricamente el silencio de los empleados como mediador entre las prácticas de favoritismo y las competencias de los empleados, lo que amplía la comprensión de cómo el silencio puede funcionar como mediador en el sector hotelero.


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Cómo citar

Çakır, O., & Doğantan, E. (2023). The effect of favouritism on employee competencies in the hotel industry: Mediating role of employee silence. Investigaciones Turísticas, (25), 148–167.